Born and raised in Peru, Darleny L. first immigrated to the United States 10 years ago in search of a new adventure. She spoke no English, but learned on the job while working at The Cheesecake Factory at the CambridgeSide Galleria. She proved to be a quick study, and moved up the ranks in short order—from the bakery, to hostessing, and then to waiting tables. Unchallenged and unfulfilled, Darleny decided “It was time for another change.” She sought an industry with more opportunities for career and personal growth.
Darleny found her niche working in customer service at the Charles Hotel in Cambridge. She found herself naturally excelling in her new role, at times making decisions far above her pay grade for the sake of efficiency. “At the time, I just saw it as being customer focused. I was passionate about my work,” she explained. But there was little opportunity for advancement without a college degree. Her boss would always say, “A degree is the way to move ahead.” Darleny heeded the advice, and enrolled at Bunker Hill Community College to study hotel management.